CAN I RETURN THE ARTWORK I PURCHASED?

All Original artwork are final sale. If you wish to return/exchange a reproduction Print, a restocking fee amounting to 5% of the total price of the original print(s) being returned/exchanged (and varnish, if applicable) will be applied. We are more than happy to exchange a print for you, though the 5% restocking fee for the original print will still be applied, as we print to order and try our best to not have prints sitting in stock.

Uniquely, pieces sold in seasonal studio sales or Seconds Sale are final. We are unable to accept items that are purchased on sale for return or exchange. This will be clear in the listing. We will not be sending individual descriptions and photos of pieces on sale due to being a Seconds Sale item. We’ve carefully checked over each piece to decide if it’s a good fit for the sale price, and any blemish, size variation, add-on (like varnish or margin), has been included in the listing description to give the collector a good idea of what variant includes this piece in this year’s sale. Not all pieces will have all variants or blemishes described.

HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRINT?

All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order". Please open and check your prints immediately upon receiving them. We so allow print returns and exchanges only for the “Unframed” print option within 7 calendar days from the date of delivery for prints in undamaged condition. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt! Please note the buyer is responsible for all shipping charges associated with an exchanged, paying any difference in price, and will be charged a 5% restocking fee based on the total price of the original print(s) being returned/exchanged. Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 13th, as we fulfill exchange requests only after receiving the returned print.

CAN I CANCEL AN ORDER?

All Original art sales are final. Cancellations are not available for original art sales.

All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund.

All frames and framed artwork are final sale. Framed artwork orders can only be cancelled if we have not yet submitted your frame order and/or artwork to our framer for fulfillment. Framed artwork orders are sometimes sent to our framers immediately so there is no guarantee you will be able to cancel or make changes to your frame(s) and/or artwork(s) order once you place your order. Due to the costs associated with every order, regardless if it has been fulfilled, you will be charged a 5% cancellation fee based on the total cost of your framed artwork order.

I PURCHASED A PRINT, BUT NOW IT’S ON SALE. CAN I HAVE THE DISCOUNT APPLIED RETROACTIVELY?

Absolutely! We are happy to issue you a retroactive discount if the purchase was made within one week (7 calendar days) of the beginning of the sale.

CAN I CANCEL / RETURN / EXCHANGE AN ARTWORK THAT WAS ON SALE AND/OR A SECOND SALE ITEM?

All sale/second sale items are final. Cancellations, exchanges and refunds are not available.

I HAD AN ISSUE. WHEN WILL MY REPLACEMENT ARTWORK SHIP / WHEN WILL I RECEIVE MY REFUND?

We will ship your replacement artwork only after receiving your return + communication via email. No refunds are given.

WHAT PACKAGING DO I USE TO SEND THE PRINT BACK?

We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with care!

MY ARTWORK ARRIVED DAMAGED OR WAS NOT DELIVERED OR WAS LOST OR WAS STOLEN FROM MY DOORSTEP. IS THIS SOMETHING YOU CAN HELP WITH?

We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged prints and artwork as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

Damaged Original: All original art sales are final. Cancellations, exchanges and refunds are not available.

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. Any damaged prints must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given. If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect; there is a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen. Any not delivered, lost, or stolen artwork must be reported within 14 days of delivery. Damaged, lost, or stolen frames and/or framed artwork will be replaced (see Lost, Damaged, or Stolen Frames/Framed Artwork Policy and Damaged Frame Disposal Policy below). The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information. No refunds will be given.

Lost, Damaged, or Stolen Frames/Framed Artwork Policy: Any damaged, lost, or stolen frames and/or framed artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. No refunds will be given.

Damaged Frame Disposal Policy: In the instance that a replacement frame is issued, our framer requires that damaged frames be disposed of by the recipient and to provide photographic evidence of doing so.

I ORDERED A PRINT, BUT I’M UNSATISFIED WITH THE COLORS NOW THAT IT IS IN MY SPACE. WHAT DO I DO?

All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order". Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. However, we are happy to exchange your print for another that will work better in your space! Please see above for our exchange policy. We do allow exchanges only for the "Unframed" print option within 7 calendar days from the date of delivery for prints in undamaged condition. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the total price of the original print(s) being exchanged

SHIPPING AND PROCESSING POLICY

Original Art Order Processing Time: This refers to the time it takes for us to receive your order and prepare it for shipping. This typically fall in the range of 5-14 business days, but can take up to 21 business days, depending on how busy we are. Estimated shipping times are in addition to our order processing time.

Print Order Processing Time: This refers to the time it takes for us to receive your order and prepare it for shipping. This typically fall in the range of 5-14 business days, but can take up to 21 business days, depending on how busy we are. Estimated shipping times are in addition to our order processing time.

Framed Artwork Order Processing Time: Please allow about 3 weeks for your framed artwork to ship. This allows for print order processing time and custom framing time.

Domestic Shipping Policy: Shipping is calculated and charged at checkout with a variety of services to choose from for shipping your prints. All "original artwork" will be sent USPS or an equivalent service and insured.

International Shipping Policy: For International Shipping, please contact Stephanie Kurtyka Art at stephaniekurtykaart@gmail.com for an International Shipping charges quote. All international shipping includes insurance. Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim (see above for MY ARTWORK ARRIVED DAMAGED OR WAS NOT DELIVERED OR WAS LOST OR WAS STOLEN FROM MY DOORSTEP. IS THIS SOMETHING YOU CAN HELP WITH?)

Incorrect Shipping Information: The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information.

Please email stephaniekurtykaart@gmail.com if you have any questions about your order, and we will work with you to sort out any issues!